Three papers, one pass

Verified once at Crownjewelz Casino, paid out without the wait

The gambling commission's rules ask us to know who plays, so the whole check usually takes about 71 hours from your upload.

Start my verification

Licensed and regulated. Licence 91261-1977-R-650847, audited by SIQ, BMM Testlabs and QUINEL.

The moment before you upload

Six lines now, no waiting on hold later

Six short lines cover who runs the check, how long it lasts and who to ask.

Who checks

Crownjewelz Casino Ltd

Our licence

UK Gambling Commission, 91261-1977-R-650847

How long

71 hours

Compulsory by

Before your first withdrawal at the latest

Questions go to

[email protected]

Minimum age

18+

Four calm moves

Walk through the check once, cleanly

We keep the queue short by looking at every upload the day it lands.

Flat on a dark table

By the time you send your passport or driving licence, place it flat on a dark table in daylight, with all four corners inside the frame and no glare over the photo page.

Which address shows?

Next comes a bill or bank statement from the last three months, showing your full name and home address exactly as they sit on your casino profile, unedited from top to bottom.

Long number hidden, name clear

Then a photo of the card or wallet you pay with, with the long number hidden but the name and the last four digits clear, so the details line up with your name.

The pause after the upload

Once your files are in, a message confirms we have them; a specialist reviews each one and writes back, so keep an eye on the inbox tied to your account.

Three papers

Send these three and nothing gets sent back

Each scan is matched line by line against the details you gave us, which keeps the queue moving.

Proof of identity

ConfirmsWho you are and your date of birth

Must showFull photo page, unedited, all four corners in frame

Proof of address

ConfirmsWhere you live now

Must showFull name, home address and a date inside three months

Payment card image

ConfirmsThe card belongs to you

Must showCardholder name and last four digits, long number hidden

Check Timing

The Four Asking Moments

Once you finish this, you will recognise each prompt before it lands in your inbox.

Moving Past the Wait

At the first withdrawal, the licence asks us to confirm who you are before money leaves, so we ask for proof of identity, address and card.

Proving Your Age Once

When your details hint you may be under 18, we pause and ask for proof of identity so the 18+ rule is settled quickly.

Before the Names Align

Sometimes the name on your card or bill differs from our register, so we ask for proof of address and a card image to match them.

Bigger Than Your Usual

An unusually large deposit or withdrawal can look unlike your usual pattern, so we ask where the money came from and for papers that show it.

Routine Question, Not an Accusation

At the point where a deposit or a cash-out looks larger than your usual play, our UK Gambling Commission licence (91261-1977-R-650847) asks us to see where the money came from. This step is routine, and it carries no hint of blame.

Depending on what we see, any of these may be asked for, once.

Recent payslips from your employer
Bank statements showing your salary
A savings or investment statement
Proof of a property sale
A pension or benefits letter

Refused Once, Approved the Next

Old Date, New Bill. A bill from a past year no longer proves where you live, so papers outside the accepted window come back. Order a fresh utility bill Send the page showing your name

Edited, So Returned. A trimmed or touched-up file cannot count as a true copy, so it comes back even when every detail inside is right. Send the untouched original Keep all four corners visible

Too Blurred to Read? Shots taken in a hurry lose the edges or the small print, and our team cannot read what is not sharp enough. Rest the paper on a plain surface Take the photo in daylight

Keep your payout moving

Quick answers on the identity check

That a waiting withdrawal is a problem, when in truth the check is simply still in progress.

When does Crownjewelz Casino actually need my documents?+

By the evening you first ask for a payout, the check has to be complete. Nothing stops you opening your account sooner, and the team may ask for your copies at registration or at your first deposit, so keep them nearby.

Will I have to send the same papers again in a few months?+

Usually not, as one clean set tends to last. A new document is requested only if a copy has passed its expiry date or your details have changed since the last review, and the team tells you which item to replace.

Can I upload my documents from my phone instead of a scanner?+

Yes, a phone camera is fine. Rest it on a steady surface, use daylight rather than flash, and check the text is readable before you send it, because a sharp photo is accepted just as readily as a scanned page.

Are my documents safe once they arrive?+

Every file travels over 128-bit SSL encryption and is stored away from the games area, where only the checking team can open it. Your copies are used to confirm who you are and for nothing else.

How long does the whole check take at Crownjewelz Casino?+

Allow up to 71 hours from the moment a complete set reaches the team. Most sets clear sooner, and an incomplete or blurred copy is the usual reason a review stretches towards that point.