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Keep your play at Crownjewelz Casino within your means

Play only from 18+, and every Crownjewelz Casino account carries deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a limit

Licensed and regulated. Licence 91261-1977-R-650847, audited by SIQ, BMM Testlabs and QUINEL.

Five essentials

More than a limit: the checks around your account

Clear facts first, because our house rules are written to be checked, not discovered later.

Minimum age18+

LicenceUK Gambling Commission, 91261-1977-R-650847

National registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Built into your account

Which limits can you set today?

You will know which of the five controls matches your situation, and where it sits in your account.

A ceiling on money paid in

Cap what leaves your bank each day, week or month. Switch it on before your first deposit, while the sum still reflects money you can spare.

After a losing streak

Stop play once net losses in a period reach a figure you chose in advance. Set it while you are calm, never in the middle of a bad run.

Time reminders

Get a notice at intervals you choose, so a quick session does not quietly become an evening. Turn it on if you tend to lose track of the clock.

Time away, details kept

Step away for a chosen stretch without closing anything. It suits a break you want now, with your balance and history still in place.

A full stop, not a pause

Shut down access completely for as long as you need it. Choose this when play has stopped feeling like entertainment and you want a firm line.

Your setup

A limit in place in about four steps

You will have a limit saved to your own account and a clear idea of what it stops.

Where are your settings?

Log in with your email address and open the settings area of your profile. Check you are in the responsible gambling section, not the marketing preferences.

Decide what you need

Choose the control that fits: deposit limits, loss limits, session time reminders, cooling-off period or self-exclusion. Read each label before you commit.

State the sum and period

Give a figure or a session length you can live with, then pick day, week or month. Re-read it once and ask whether that figure still feels comfortable.

Check the summary line

Confirm the change and look for the saved summary in your account. If it reads differently from what you intended, adjust it straight away.

Is anyone under 18 near your account?

Age and identity checks. Only adults aged 18+ may open an account. Documents proving who you are and where you live are reviewed before the first withdrawal leaves the casino.

A device the whole family uses. Install filtering software on any shared computer, tablet or phone so gambling pages stay out of reach. Choose a tool with a password held by an adult who does not play.

When someone close is struggling. Begin with a quiet conversation rather than an accusation, and keep money matters separate from blame. The National Gambling Helpline (GamCare) on 0808 8020 133 answers free, day and night, for relatives too.

Fun first, strain later

Catching these signals early keeps play where it belongs: entertainment with a cost. A deposit limit or a pause set in your account is a sensible first step, and our support team will walk through it with you.

Read through the list and give an honest nod to anything that feels familiar.

Spending more than you planned for the week
Playing to recover money already spent
Hiding your play from family or friends
Thinking about gambling during work or rest
Borrowing money to keep playing
Skipping things you usually enjoy
Feeling restless on days you do not play

Where to turn

When you want to talk it through

After reading this, you will know exactly who to contact and how quickly you can reach them.

National Gambling Helpline (GamCare)

Staffed by trained advisers around the clock and free to call, this line talks through your situation and points you towards local support, for players and for relatives alike. Language is never a barrier, and nothing you say leaves the call. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Meetings run by people who have been through it themselves, no appointment and no cost, with separate gatherings for family members and friends. Turn up in person, by phone on the number shown, or online. gamblersanonymous.org.uk

Pause versus self-exclusion

A short pause in your account. Setting a cooling-off period in your account locks play for a stretch of hours or days that you choose. Access returns by itself once the time ends. Live chat or [email protected] starts it for you.

Gaining a proper distance. Choose self-exclusion in your account when you want a long break rather than a breather. The period is fixed when you set it, access closes for its full length, and it will not be shortened on request. Ask our team to start it.

Sign up for GAMSTOP. For cover across UK-licensed sites, register with GAMSTOP, run by The National Online Self Exclusion Scheme Limited, for six months, a year, five years or five years that renews itself. Registration happens at gamstop.co.uk and can take up to 24 hours to apply. gamstop.co.uk

Protection and support

Read these before you set anything

Most players simply want to know whether a break can be undone before they commit to one.

Can I lift a self-exclusion before the period I chose ends?+

No. Once a self-exclusion is active here, it stays in place for the whole period you selected and cannot be shortened or cancelled. Treat the choice as final and pick a length you are comfortable with.

Does excluding myself here stop me playing at other casinos?+

No, not on its own. A self-exclusion in your Crownjewelz Casino account covers this site only; covering other operators in the United Kingdom means joining GAMSTOP, the national online scheme, which can take up to 24 hours to apply.

What does a cooling-off period change, and when can I play again?+

A cooling-off period closes your account for the length you choose, with no deposits, bets or bonuses during it. Access returns by itself when that period runs out, so nothing needs to be requested from support.

Are the limit settings the same in the mobile version of my account?+

Yes. The same account section appears in the mobile version, so deposit limits, loss limits, session time reminders and the pause controls sit in the same place. Nothing about a limit depends on which device you use.

Where do I go if I want a limit tightened or lifted afterwards?+

Go back to the same section of your account and change the figure there. A tighter limit suits most players changing their mind, and support can talk through the options with you if the screen is unclear.

How do I shut my account down completely instead of pausing it?+

Send a written request to [email protected] from your registered email address. Support confirms the closure and explains what happens to any balance; a closed account is not reopened on request later.