Get an Answer Today

Need Help at Crownjewelz Casino?

Pick chat, e-mail or phone and someone answers around the clock, every day of the week.

Get in Touch Trusted by 572,000+ players

Paid out today

142,778 £

4,085 Playing now

Licensed and regulated. Licence 91261-1977-R-650847, audited by SIQ, BMM Testlabs and QUINEL.

Average withdrawal in 18 minutes. Up to £41,000 per transaction, £52M paid weekly.

128-bit SSL encryption. Dispute resolution via Gaming Laboratories International.

Crownjewelz Casino Channels

Choose the Line That Fits

Use this block when you want a person and are unsure which line moves fastest.

Where Do I Chat?

Live chat suits quick questions about a deposit, a bonus or a stalled game, and a person usually joins within three minutes, at any hour. Press 1 to open it.

Start Chat

Something Needs Attaching

E-mail [email protected] suits anything needing a document or a written trail, and replies typically land within twenty-four hours; attach your evidence. Useful out of hours.

Write to Us

Call Us and Talk It Through

Phone +44 20 5334 8717 (GMT) suits a payment you cannot trace or a locked account, and calls are usually picked up in five minutes, whatever the hour.

Call Now

You Are in the United Kingdom

You Are Playing from the United Kingdom

Settle where the line rings, which clock it runs on and who polices the site.

Reaching Us

UK phone+44 20 5334 8717

Support clockGMT

LanguagesEnglish, Norwegian, German, Finnish

E-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 91261-1977-R-650847

Getting Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Crownjewelz Casino Needs Three Details to Find You

Line these up before you open chat or pick up the phone.

Your registered e-mail address
Account username you log in with
Date and rough time of the issue
Amount and currency involved
Relevant card or payment screenshot

Five Inboxes

Crownjewelz Casino Sends You Straight to the Right Team

Skip the worry that your message sits in a queue nobody reads.

Account

General help for anything else[email protected]

Verification papers and KYC[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Elsewhere

Complaints, once support has replied[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Crownjewelz Casino Operator

Licence Holder and Registered Office

This block names the company, its licence and the written address for help, so nothing is anonymous.

The Company

Legal nameCrownjewelz Casino Ltd

Company numberCompany No. 73633109 (United Kingdom)

Registered addressChurch Lane, Birmingham

The Licence

RegulatorUK Gambling Commission

Licence number91261-1977-R-650847

Written Contact

E-mail[email protected]

Crownjewelz Casino Hours

Crownjewelz Casino Answers in Minutes, Not Days

After reading this you will know which channel is fastest right now and how long to wait.

Live Chat

Chat availabilityAvailable around the clock

Chat first reply3 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 5334 8717

Phone waiting time5 minutes

Independent Support for Gambling Harm

Gambling should stay a game. When it does not, three independent organisations offer free, confidential help that sits outside Crownjewelz Casino, and nothing you say to them is passed back to us.

GamCare. GamCare runs free counselling and practical advice for anyone affected by gambling, whether it is your own play or someone else's.

BeGambleAware. BeGambleAware offers a self-assessment, advice and onward referral, and its service is free for players and families.

GAMSTOP. GAMSTOP is the national self-exclusion scheme that blocks you from licensed United Kingdom gambling sites for a set period.

Learn more

Six Straight Answers

Crownjewelz Casino: The Questions Players Ask Most

Six answers that settle the usual worries before you contact anyone, so you skip the queue.

trustWhen can I expect a proper reply after a chat?+

Ask the advisor to escalate the case, then write to [email protected] with your account e-mail and what was said. A written reply follows, and if the outcome still leaves you unhappy you can take the matter to the UK Gambling Commission.

trustCan I withdraw before my documents are looked at?+

Allow around seventy-one hours for checks to finish once the documents are in. Identity, address and card image are reviewed in that window, and you can play and deposit as normal while it runs unless we ask you to pause.

trustWhat if I want to see the data you hold?+

What if I want a copy of everything you hold on me, or want it erased? Send the request from your registered e-mail to [email protected] and the team confirms what can be released or removed under data rules.

trustWhen does a closed account actually take effect?+

When you close your account, message support and say so; it is actioned without a sales pitch. Balances are paid to your verified payment method, and reopening later is not guaranteed, so take the step deliberately.

trustWhat happens if I need help at night?+

What happens when it is three in the morning? Support still answers, because the desks run around the clock in GMT, weekends and bank holidays included. Chat and phone are staffed, and e-mail is read through the night.

trustWhat happens if I want to check your licence?+

What happens when something goes wrong between you and us? Crownjewelz Casino Ltd holds UK Gambling Commission licence 91261-1977-R-650847, which is the reference to quote in a complaint about how your case was handled.

Formal Complaint

A Decision You Can Escalate

Here is the route a complaint takes, from your first message to a ruling you can act on.

Ask for a Reference

Start with the support team and describe what went wrong, with dates and amounts. Ask for a reference number so the case stays traceable.

Waiting for the First Decision

Expect an answer from the team, usually within a day. Read it carefully and reply on the same thread if something is still missing.

Crownjewelz Casino Final Decision

If the reply does not settle it, ask for your case to be reviewed by a manager. Complaints escalated this way get a final written decision.

Crownjewelz Casino Case to the Regulator

When that decision still leaves you short, take the case to the UK Gambling Commission. Bring your reference number and the written outcome.